Last Updated: [07-04-2026]
By opening a shop, you agree to this Seller Policy, our Terms of Use, Privacy Policy, and Buyer Policy. This policy ensures a safe, trustworthy marketplace for buyers and sellers, while reflecting how Qraftiq actually works today.
Before your shop becomes visible on Qraftiq, you must complete:
You will provide:
We use a secure third-party verification provider to confirm your identity and/or business documentation.
Sellers are required to complete identity verification before their shop is approved. This may include submission of a valid government-issued ID, business registration documents (if applicable), and additional verification checks depending on risk level.
Your verification data is handled confidentially and stored as described in our Privacy Policy.
Qraftiq may also conduct ongoing monitoring of seller activity, transactions, and customer feedback to ensure continued compliance with platform policies.
A one-time verification fee of 25 GHS is automatically deducted from your first completed sale. No upfront payment is required.
Once approved, your shop receives the Verified badge, indicating to buyers that your identity and shop details have been reviewed.
Qraftiq is a curated marketplace for handmade, creative, and ethical goods.
A complete list is provided in our Prohibited Items Guide.
You are responsible for:
Do not use misleading titles, inflated pricing, or false branding.
Sellers must comply with all Qraftiq policies, including the Acceptable Use Policy and Prohibited Items Guide.
If a buyer enters an incorrect address, you remain protected under the Seller Protection Programme as long as:
DHL Express may recalculate shipping fees after a package is scanned, based on:
If DHL Express charges additional fees due to inaccurate or incomplete package information, these fees are billed to Qraftiq.
Since Qraftiq is not responsible for measurement errors made by sellers, any extra DHL fees charged to Qraftiq will be passed on to the seller in full.
This may be done through:
Sellers are fully responsible for providing accurate packaging dimensions and weight after the product is packed.
Our goal is to prevent unexpected charges, so we recommend measuring packages after packing and rounding measurements slightly upward to avoid discrepancies.
5.1 Commission
Qraftiq charges a commission on each completed sale:
Commission is automatically deducted before earnings are added to the seller’s balance.
The commission includes payment processing costs and covers use of Qraftiq’s marketplace infrastructure.
Qraftiq reserves the right to update commission rates with prior notice.
5.2 Seller Earnings
Seller earnings are calculated as:
Adjustments may include refunds, chargebacks, disputes, shipping recalculations, or promotional discounts funded by the seller.
5.3 Premium Subscription
Qraftiq may offer a Premium Seller subscription that provides additional features and benefits, including but not limited to:
Premium subscription pricing, features, and terms will be communicated at the time of launch.
Qraftiq reserves the right to modify Premium features and pricing.
5.4 Payment Processing
Buyer payments are processed through third-party payment providers.
Payment processing costs are included in Qraftiq’s commission and are not charged separately to sellers.
5.5 Payout Schedule
Payouts are processed every Wednesday.
Only available balances are eligible for payout.
A payout fee is charged per withdrawal based on the selected payout method.
The applicable fee is displayed before withdrawal confirmation.
5.6 Payment Holds
Payments are held until:
5.7 Temporary Holds
To protect buyers and the platform, Qraftiq may delay, hold, or restrict payments in cases including:
Sellers will be notified if a hold is applied.
5.8 Refunds & Chargebacks
If a refund or chargeback occurs after payout, Qraftiq may deduct the amount from the seller’s available balance, future earnings, or take additional recovery actions where necessary.
5.9 Taxes
Sellers are responsible for reporting and paying all applicable taxes related to their sales.
6.1 Seller-Initiated Cancellations
A seller may cancel an order in the following situations:
Sellers should communicate clearly with the buyer when a cancellation occurs.
Repeated seller-initiated cancellations may affect the seller’s Verified or Pro Seller status, as consistent order fulfillment is important for maintaining buyer trust.
6.2 Buyer-Requested Cancellations
Buyers may request cancellation of an order before the item has been shipped.
The seller reviews the request and decides whether the cancellation can be approved.
Sellers are encouraged to respond to cancellation requests within 24 hours whenever possible.
6.3 Orders Already Shipped
Once an order has been shipped, the order cannot be cancelled.
If the buyer wishes to return the item, the seller’s return or exchange policy will apply.
Each seller must clearly state their return, refund, or exchange policy in their shop.
6.4 Payment Processing Fees
If an order is cancelled after payment has already been processed, any non-refundable payment processing fees may be deducted from the refund.
This ensures sellers are not financially penalized for cancellations outside their control.
6.5 Custom or Made-to-Order Items
Custom, personalized, or made-to-order items may not be eligible for cancellation once production has begun.
Because these items are created specifically for the buyer, sellers may decline cancellation requests after work has started.
6.6 Protection Against Abuse
Qraftiq aims to maintain a fair environment for both buyers and sellers.
Accounts that repeatedly place orders and then cancel them, or that abuse cancellation or refund policies, may be subject to review. Qraftiq reserves the right to limit cancellation privileges or suspend accounts where misuse of the platform is detected.
Pro Seller status rewards high performance and reliability.
Requirements may include:
<< PRO SELLER REQUIREMENTS WILL BE FINALIZED CLOSER TO LAUNCH >>
Benefits include:
Products may be selected for special sections based on:
Being featured is not guaranteed and cannot be purchased.
If eligible, Qraftiq may refund the buyer at Qraftiq’s cost, not yours.
Qraftiq reserves the right to review disputes, request supporting evidence, and enforce resolutions where necessary to protect buyers, sellers, and platform integrity.
Qraftiq may suspend or close accounts for:
Sellers may close their shop at any time.
Certain data must remain stored for financial, legal, or fraud-prevention reasons.
Qraftiq exists to empower African creativity.
By following these policies, you help maintain a safe, honest, and fair marketplace where your business can grow and buyers can shop with confidence.