Last Updated: [07-04-2026]
Before your shop becomes visible on Qraftiq, you must complete:
We use a secure third-party verification provider to confirm your identity and/or business documentation. Your verification data is handled confidentially and stored as described in our Privacy Policy.
A one-time verification fee of 25 GHS is automatically deducted from your first completed sale. No upfront payment is required.
Once approved, your shop receives the Verified badge, indicating to buyers that your identity and shop details have been reviewed.
Qraftiq is a curated marketplace for handmade, creative, and ethical goods.
A complete list is provided in our Prohibited Items Guide.
As a seller on Qraftiq, you are responsible for the following:
Do not use misleading titles, inflated pricing, or false branding.
DHL Express may recalculate shipping fees after a package is scanned, based on corrected weight, corrected dimensions, volumetric weight, packaging differences, and manual inspection.
If a buyer enters an incorrect address, you remain protected under the Seller Protection Programme as long as you shipped to the exact address entered at checkout, shipped on time and provided proof of shipment/tracking.
If DHL Express charges additional fees due to inaccurate or incomplete package information, these fees are billed to Qraftiq. Since Qraftiq is not responsible for measurements errors made by sellers: Any extra DHL fees charged to Qraftiq will be passed on to the seller in full. This may be done through deduction from upcoming seller payouts, or a separate invoice if no payout balance is available.
Sellers are fully responsible for providing accurate packaging dimensions and weight after the product is packed. Our goal is to prevent unexpected charges, so we recommend measuring packages after packing and rounding measurements slightly upward to avoid discrepancies.
Qraftiq charges a commission on each completed sale:
Commission is automatically deducted before earnings are added to the seller’s balance.
The commission includes payment processing costs and covers use of Qraftiq’s marketplace infrastructure.
Qraftiq reserves the right to update commission rates with prior notice.
Seller earnings are calculated as:
Adjustments may include refunds, chargebacks, disputes, shipping recalculations, or promotional discounts funded by the seller.
Qraftiq may offer a Premium Seller subscription that provides additional features and benefits, including but not limited to:
Premium subscription pricing, features, and terms will be communicated at the time of launch.
Qraftiq reserves the right to modify Premium features and pricing.
Buyer payments are processed through third-party payment providers.
Payment processing costs are included in Qraftiq’s commission and are not charged separately to sellers.
Payouts are processed every Wednesday.
Only available balances are eligible for payout.
A payout fee is charged per withdrawal based on the selected payout method.
The applicable fee is displayed before withdrawal confirmation.
Payments are held until:
To protect buyers and the platform, Qraftiq may temporarily hold payments in cases including:
Sellers will be notified if a hold is applied.
If a refund or chargeback occurs after payout, Qraftiq may deduct the amount from the seller’s available balance or future earnings.
Sellers are responsible for reporting and paying all applicable taxes related to their sales.
A seller may cancel an order in the following situations:
Sellers should communicate clearly with the buyer when a cancellation occurs.
Repeated seller-initiated cancellations may affect the seller’s Verified or Pro Seller status, as consistent order fulfillment is important for maintaining buyer trust.
Buyers may request cancellation of an order before the item has been shipped.
The seller reviews the request and decides whether the cancellation can be approved.
Sellers are encouraged to respond to cancellation requests within 24 hours whenever possible.
Once an order has been shipped, the order cannot be cancelled.
If the buyer wishes to return the item, the seller’s return or exchange policy will apply.
Each seller must clearly state their return, refund, or exchange policy in their shop.
If an order is cancelled after payment has already been processed, any non-refundable payment processing fees may be deducted from the refund.
This ensures sellers are not financially penalized for cancellations outside their control.
Custom, personalized, or made-to-order items may not be eligible for cancellation once production has begun.
Because these items are created specifically for the buyer, sellers may decline cancellation requests after work has started.
Qraftiq aims to maintain a fair environment for both buyers and sellers.
Accounts that repeatedly place orders and then cancel them, or that abuse cancellation or refund policies, may be subject to review. Qraftiq reserves the right to limit cancellation privileges or suspend accounts where misuse of the platform is detected.
Pro Seller status rewards high performance and reliability. Requirements may include:
Benefits include:
Products may be selected for special sections based on:
Being featured is not guaranteed and cannot be purchased.
You are protected when:
If eligible, Qraftiq may refund the buyer at Qraftiq’s cost, not yours.
You are not protected when:
If eligible, Qraftiq may refund the buyer at Qraftiq’s cost, not yours.
Qraftiq may suspend or close accounts for:
Sellers may close their shop at any time. Certain data must remain stored for financial, legal, or fraud-prevention reasons. This includes:
Qraftiq exists to empower African creativity.