Understanding your rights and our process for account deletion
At Qraftiq, we respect your right to control your personal data. This policy explains how you can delete your account and what happens to your data when you do.
Last updated: January 28, 2026
You can request account deletion through several methods:
Navigate to Settings → Account → Delete Account (requires login)
Send an email to privacy@qraftiq.com from your registered email address
Reach out to our support team through the help center
When you delete your account, we remove the following personal data:
| Data Type | Deletion Timeline | Notes |
|---|---|---|
| Personal Information | Immediately 0-24h | Name, email, phone number, address |
| Account Credentials | Immediately 0-24h | Login information, passwords |
| User Preferences | Immediately 0-24h | Settings, favorites, search history |
| Order History | 30 days 30d | Anonymized for business records |
| Communication History | 90 days 90d | Support tickets, messages with sellers |
For legal and business purposes, we may retain certain information:
We are legally required to maintain records of financial transactions and may retain:
Some data may be converted to anonymous form for business analytics and cannot be linked back to you personally.
Account deletion requests are processed as follows:
You will receive email confirmation at each major stage of the deletion process.
Account deletion is permanent and cannot be undone. Please consider:
If you have an active seller account:
Before deleting your account, you can export your personal data:
Under data protection laws, you have the right to:
These rights may be subject to certain limitations under applicable law.
Our privacy team is here to help you:
Privacy Team: privacy@qraftiq.com
Support: support@qraftiq.com
Phone: +233 123 456 789
Response time: 1-3 business days